Answered By: Reference Staff
Last Updated: Nov 07, 2020     Views: 28

The registration process for the New York Times digital subscription requires you verify your email address by clicking a link in the email sent to your MTSU mail account.  Unfortunately, this verification email often gets caught in the University's spam filter, Proofpoint.  To prevent mail from getting stuck, you can add The New York Times address to your safe sender list before you register.

To add an email address to your safe sender list, log into Proofpoint (with your MTSU ID and password.)

  1. In the lower left hand corner, click lists
  2. Click "Allowed Senders List"
  3. At the top of the screen, click "New".
  4. Enter the email address ''.
  5. Click 'Save'

If you didn't add The New York Times email to your "safe sender" list before you registered, you will probably see the email in your Proofpoint quarantine, but not until the following day. You should receive an email from Proofpoint which contains your quarantined emails.

Look for one from The New York Times. and click "Release".  You should also click "Allow Sender" to add the email address to your safe sender list. After you have completed this, refresh your email and you should see the original email in your inbox.


(Adapted from Rice University)

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