Reporting Noise Complaints
If you need to report a noise complaint and chat is not online:
Call the Service Desk at 615-904-8533.
Answered By: Reference Staff Last Updated: Aug 17, 2018 Views: 154
If you exceed 100 Mb of data per hour, your off-campus account is suspended for at least 1 hour.
Since the vendor can shut down databases for the entire campus if they detect abusive downloading, and it can take several days to get them back up, the 100 Mb limit is in place to keep this from happening.
Reasons you may have exceeded the limit (that you might not think of): It's not just "downloading".
- Looking at an article or pages of an article counts.
- Refreshing pages counts.
- Viewing abstracts may count.
Example: A student wondered why his account was suspended when he only "looked at 2 articles". Turns out he refreshed the articles over 20 times and they were heavy with graphics.
If you'd like more information, or to see if your account can be reactivated, you can contact Robert Wilson, Systems Librarian, via email at firstname.lastname@example.org.
More Info / Source(s)
If you need further assistance, please Ask Us!